RIGGEAR Warranty Terms & Conditions– Seat Covers Only
Important :This Warranty and Return Policy applies exclusively to the RIGGEAR Cooling Car Seat Cushion / Ventilated Seat Cover. It does not apply to any other products sold by RIGGEAR unless explicitly stated otherwise.
All warranty coverage, conditions, exclusions, claim procedures, shipping terms, and return conditions mentioned below are applicable only to the above-mentioned seat cover product.
1. Warranty Coverage
The RIGGEAR Cooling Car Seat Cushion / Ventilated Seat Cover comes with a 6-month limited warranty from the date of delivery.
All other RIGGEAR products are not covered under any warranty unless explicitly mentioned.
2. What the Warranty Covers
The warranty covers manufacturing defects and functional issues related to internal components, such as fan operation or the power system.
If a valid issue is confirmed after inspection, the product will be repaired and returned to the customer.
3. Warranty Conditions
To claim warranty:
- The product must be used according to the user instructions.
- The product must be used only with a 12V car cigarette lighter port. It is not compatible with USB/Type-C or 24V systems.
- The original product and packaging must be retained for return purposes.
4. What Is Not Covered
The warranty does not cover:
- Physical damage, normal wear and tear, or misuse.
- Damage caused by an incorrect power source, including 24V systems, adapters, or USB usage.
- Improper installation or handling.
- Any modifications or unauthorized repairs.
5. Warranty Claim Process
To request warranty service:
- Contact our support team via WhatsApp or email.
- Provide proof of purchase and details of the issue.
- Share images or videos if requested.
If the claim is approved, the customer will be asked to ship the product to our service location. After inspection and repair, the product will be shipped back.
6. Shipping for Warranty Claims
- Customers must pack the product securely, preferably in its original packaging.
- RIGGEAR is not responsible for damage or loss during transit.
- Shipping charges may apply in certain cases.
7. Important Warranty Notes
- Warranty is limited to repair only. Replacement or refund is not included unless decided by RIGGEAR.
- Warranty is non-transferable and valid only for the original purchaser.
- RIGGEAR reserves the right to approve or reject warranty claims after inspection.
8. Return Policy for This Product
- Return requests must be raised within 48 hours of delivery.
- The product must be unused and properly packed.
- A ₹500 return processing fee per seat cover will be deducted.
- Any applicable refund will be processed after inspection.
Policy Applicability: This policy applies only to the RIGGEAR Cooling Car Seat Cushion / Ventilated Seat Cover. All other RIGGEAR products are subject to their respective applicable policies.