Privacy policy

This Privacy Policy explains how Riggear (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect
When you use our website, we may collect the following types of information:
a) Device & Usage Information
This includes:
Browser type and version 
IP address 
Time zone 
Pages viewed, products browsed 
Search queries and interaction on the site 
Why we collect this:
To improve website performance, enhance user experience, and analyze traffic.

b) Order & Personal Information
When you place an order, we collect:
Name 
Billing & shipping address 
Phone number 
Email address 
Payment details (processed securely via payment gateways) 
Why we collect this:
To process your orders, deliver products, send confirmations, and provide customer support.

c) Customer Support Information
If you contact us, we may collect additional details such as:
Messages, complaints, or queries 
Supporting documents (if required) 
Why we collect this:
To resolve issues and provide assistance.

2. How We Use Your Information
We use your information to:
Process and fulfill your orders 
Communicate order updates and support 
Prevent fraud and ensure secure transactions 
Improve our website and services 
Send updates, offers, or promotions (only if you opt-in) 

3. Sharing Your Information
We only share your information with trusted service providers, such as:
Shopify (for website hosting and order processing) 
Payment gateways (for secure payments) 
Courier partners (for delivery) 
We may also share data if required by law or to protect our legal rights.

4. Cookies & Tracking Technologies
We use cookies to:
Remember your preferences 
Improve browsing experience 
Analyze website performance 
You can manage or disable cookies through your browser settings.
Note: Disabling cookies may affect some website features.

5. Data Retention
We keep your personal information only as long as necessary to:
Fulfill your orders 
Maintain records for legal or business purposes 
You can request deletion of your data by contacting us.

6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure.

7. Third-Party Purchases
If you purchase our products from platforms like Amazon or other marketplaces, their privacy policies will apply. Please contact those platforms directly for support.

8. Your Rights (India Users)
As a user, you have the right to:
Access your personal data 
Request correction of incorrect data 
Request deletion of your data 
To exercise these rights, contact us using the details below.

9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you can contact us:
Email: hello@riggear.in
Address:  RIGGEAR Bangalore, Karnataka